How we keep ourselves accountable.
We take compliance seriously because trust is the only product we’re actually selling. Our practices align with ASIC, the ACCC Debt Collection Guideline, the Privacy Act, and PCI DSS.
What we do, every day
Account oversight
Every account action is logged and audited. Quality reviews monthly.
Dispute resolution
Clear, fair, time-bound processes with full documentation.
External resolution
Independent escalation to AFCA, free for consumers, always.
PCI DSS compliant
Card details never touch our servers — handled by Stripe.
Compliance tooling
Automated checks for tone, timing, and contact frequency on every channel.
Hardship is first-class
A visible off-ramp on every payment surface. Never buried, never penalised.
Privacy
Personal information is handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
Credit reporting bodies
Credit reporting bodies are permitted under the Privacy Act and the Privacy (Credit Reporting) Code to handle personal information about credit. They may include your information in reports to credit providers to help assess your credit worthiness — for example, when you apply for a loan.
If something goes wrong
We treat every complaint seriously and aim to resolve it as quickly as possible. Here’s the path — you can stop at any step or escalate further.
Contact our Resolutions Team
Tell us what happened in your own words. Most complaints are resolved at this step within 5 business days.
Ask for an internal review
If you’re not satisfied with the outcome, request an internal review. A senior team member reviews the case independently.
Escalate to AFCA
If, after our best efforts, you remain unsatisfied, you can lodge a complaint with the Australian Financial Complaints Authority — independent, fair, and free for consumers.
Adeva Pro Pty Ltd (ABN 67 647 574 034) is the holder of an Australian Credit Licence (ACL #487123) and operates in compliance with the ACCC/ASIC Debt Collection Guideline.