Terms of Service

Last updated: 1 July 2026

These Terms of Service ("Terms") govern your access to and use of the Adeva Pro platform, including the debtor portal, payment flows, and any related websites and services (together, the "Services") operated by Adeva Pro. By accessing or using the Services you agree to these Terms. If you do not agree, do not use the Services.

1. Who we are

Adeva Pro provides software-led debt-management and payment services on behalf of the businesses ("Clients") to whom a debt is owed. Where a debt relates to a Client, we act on that Client's behalf. Nothing in these Terms creates a lending or credit relationship between you and Adeva Pro.

2. Using the Services

You agree to:

  • Provide accurate, current, and complete information when you use the Services (for example, when verifying your identity or setting up a payment arrangement).
  • Keep your account credentials secure and not share them with others.
  • Use the Services only for lawful purposes and in accordance with these Terms.

You must not attempt to interfere with, disrupt, or gain unauthorised access to the Services or any related systems.

3. Payments and payment arrangements

Where you make a payment or enter into a payment arrangement through the Services:

  • Payments are processed by our third-party payment provider. You authorise the charge you confirm at the time of payment.
  • Any payment arrangement (including instalment plans) is subject to the terms presented to you when you accept it.
  • Receipts and confirmations are issued by Adeva Pro on behalf of the relevant Client.

If you believe a payment was taken in error, contact us promptly using the details in section 10.

4. Financial hardship

We take financial hardship seriously. If you are experiencing difficulty meeting an obligation, you can tell us at any time — including through our Get Help form or the Financial Difficulty page. We will handle hardship requests in line with the applicable Australian regulatory guidance.

5. Your privacy

Our handling of personal information is described in our Privacy Policy. By using the Services you acknowledge that we collect, use, and disclose personal information as set out in that policy and as required to provide the Services.

6. Conduct and communications

We communicate with you in accordance with the ACCC/ASIC Debt Collection Guideline and applicable law. You can update your contact preferences or raise a concern about any communication at any time.

7. Intellectual property

The Services, including all software, text, and design, are owned by Adeva Pro or its licensors and are protected by law. You are granted a limited, non-exclusive, non-transferable right to use the Services for their intended purpose. You may not copy, modify, or create derivative works except as expressly permitted.

8. Disclaimers and liability

The Services are provided "as is" to the extent permitted by law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded. To the extent permitted by law, Adeva Pro is not liable for indirect or consequential loss arising from your use of the Services.

9. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Services after a change takes effect constitutes acceptance of the updated Terms.

10. Contact us

Questions about these Terms? Reach us via the Get Help form or email support@adevapro.com.au.